Refund policy
1. Returns, Refunds & Fit Policy
Because every Flamboyant suit is individually made to your measurements and specifications, all sales are final. We do not accept returns or exchanges for change of mind.
However, we stand behind our craftsmanship and will make things right when an error is ours.
If We Made an Error
If your garment has a significant manufacturing defect or was made incorrectly compared with your confirmed measurements, please contact us within 7 days of delivery.
We may request clear photographs and garment measurements to assess the issue.
Where an error is confirmed:
- If the garment is too large but can reasonably be corrected, we may provide a partial reimbursement toward local alteration costs.
- If the garment is too small to be reasonably corrected, we will remake the affected garment at no additional cost.
- If a remake is required because of a confirmed Flamboyant manufacturing error, Flamboyant will also cover shipping of the replacement.
- Other significant manufacturing defects will be assessed individually and resolved through repair, alteration reimbursement, remake, partial refund or refund, as appropriate.
If Incorrect Measurements Were Submitted
Customers are responsible for the accuracy of the measurements they provide.
If your garment has been correctly produced according to your submitted measurements but does not fit because those measurements were inaccurate, alteration and remake costs are the customer's responsibility.
If a remake is required because of incorrect customer-provided measurements, the customer will be responsible for the cost of the remake and applicable shipping.
We will still work with you to determine the most practical solution.
Reporting a Problem
Fit or manufacturing issues must be reported within 7 days of delivery.
Please be prepared to provide photographs and requested garment or body measurements so that we can properly assess the issue.
2. Cancellations & Order Changes
We understand that plans and ideas can change.
Within 24 Hours
Orders may be cancelled or changed within 24 hours of purchase for a full refund.
Changes may include measurements, color, fabric, embroidery or other design details.
After 24 Hours
After the initial 24-hour period, preparation for your custom order may already have begun.
If production has not materially progressed, a cancellation may be approved subject to a 25% cancellation fee to cover work and costs already incurred.
Once fabric has been cut, embroidery has begun, or garment construction has commenced, the order cannot be cancelled or refunded.
Design changes requested after the initial 24-hour period are subject to approval and may result in additional charges.
Once production has begun, design revisions cannot be accommodated.